How do I refund an enrollment during the grace period?

Here's how you refund a student's enrollment in the first 21 days, also known as the grace period.

Step 1: Home Page

1. Click the menu icon in the top right corner.

2. Click on Manage Users.

Step 2: Manage Users

1. Type the student's name in the Search box. 

2. Find the Enrolment Expires On column and click on the enrollment period.

Step 3: Enrolment Periods

1. If the enrollment period is still within the first 21 days a refund button will be visible in the Cancel/Refund column. Go ahead an click on Refund for the enrollment period you wish to refund.

2. A message will appear asking you to confirm that you want to cancel the enrollment and refund the associated transaction. Click OK.

👏 Nice work! The enrollment period has been cancelled and the license refunded back into your School's account.

PS -  If it's past the 21-day grace period and you need to unenroll a student. You can make a request by emailing support@studyforge.net.