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How do I refund an enrollment during the grace period?

Here's how you refund a student's enrollment in the first 21 days, also known as grace period.

Step 1: Home Page

1. Log on to your home page and click the menu icon in the top right corner.

2. Click on Manage Users.

    Step 2: Manage Users

    1. Type the student's name in the Search box. 

    2. Find the Enrolment Expires On column and click on the enrollment period.

    Step 3: Enrolment Periods

    1. If the enrollment period is still within the first 21 days a refund button will be visible in the Cancel/Refund column. Go ahead an click on Refund for the enrollment period you wish to refund.

    2. A message will appear asking you to confirm that you want to cancel the enrollment and refund the associated transaction. Click OK.

    👏 Nice work! The enrollment period has been cancelled and refunded.